This Privacy Policy explains how Dream Sleep Respiratory ("Dreamsleep", "we", "us", or "our") collects, uses, and protects the personal information you provide when you visit our website or purchase a FormFit™ custom CPAP mask. By using our website you consent to the practices described below.
We may update this policy from time to time. Any changes take effect as soon as they are posted on this page, so please review it periodically.
Information We Collect
Information you give us: When you place an order, contact us, or complete your custom-fit scan, you may provide your name, shipping and billing address, email address, phone number, and order details. To manufacture your custom mask, you will also be asked to provide a facial scan video and your prescribed CPAP pressure settings.
Information collected automatically: When you use our website, we may log your IP address, device and browser type, the pages you view, and the dates and times of your visits. We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used.
How We Use Your Information
We use your information to process and ship your order, manufacture your custom-fit FormFit™ mask, provide customer support, respond to your enquiries, send order and administrative updates, prevent fraud and misuse, and improve our website and services.
We do not sell your personal information. We will only send marketing communications where you have agreed to receive them, and you can opt out at any time.
Health Information
Your facial scan and CPAP pressure settings are health-related information that we collect solely to make and fit your custom mask. We treat this information as confidential and limit access to staff and manufacturing partners who need it to complete your order.
Dreamsleep does not provide remote clinical monitoring, servicing, or CPAP therapy aftercare. Please continue to follow the guidance of your prescribing clinician.
Service Providers and Sharing
We share personal information only with the third parties needed to run our business — for example, payment processors (such as Stripe) to handle your payment securely, shipping carriers to deliver your order, the FormFit™ manufacturer to produce your custom mask, and analytics providers (such as Google Analytics) to understand site usage.
These providers are only permitted to use your information to perform services on our behalf. We may also disclose information where required by law or to protect our rights.
Payment Security
Payment card details are entered through our payment processor over an encrypted connection and are not stored on our servers. We use industry-standard safeguards to protect the information we hold, though no method of transmission over the internet is completely secure.
Cookies
Our site uses cookies to keep your shopping cart working, remember your preferences, and measure site performance. You can disable cookies in your browser settings, but some parts of the site may not function correctly if you do.
Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us at support@dreamsleep.ca. We may need to retain certain information to meet our legal and accounting obligations.
Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact Dream Sleep Respiratory at support@dreamsleep.ca or call 403-457-1127.